Frequently Asked Questions

Got questions? You're in luck, because we have answers. Below, the most popular customer questions!

Do you accept returns?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items must be free of odor or pet hair. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at creekside.contactus@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at creekside.contactus@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What is your shipping policy?

General boutique orders will be ready for in-store pick up as soon as Same Day up to one day unless previously stated as a pre-order. These Orders will ship in 1-3 business Days.

Custom orders have a 7-14 business day turn around time + shipping speed (that you select at checkout)

Are Your products local?

Yes! We intentionally support and offer products from small businesses with ties to Wyandot County.

Can I Shop In Person?

Yes!

We have a brick and mortar location in historic downtown Upper Sandusky. You can find us at 135 North Sandusky Ave Upper Sandusky, OH 43351.

Can you make me a custom item?

Yes!

We provide custom laser engraving and bulk apparel orders. we work with individuals and businesses to produce custom products locally!

Bulk Wholesale pricing is available. Contact us at Creekside.ContactUs@gmail.com

My item arrived broken/damaged? Who should I contact?

Please reach out to us ASAP at Creekside.Contactus@gmail.com.

Where can I leave feedback?

Facebook or Google Reviews on Our Google Business profile.

If you have a positive experience with one of our employees that you want to be recognized please reach out at Creekside.ContactUs@gmail.com